WARRANTY

 

  • 30-DAY LIMITED WARRANTY ON COMPOSITE STICKS
    TROPP Hockey stands by the quality of our composite sticks. If a claim is submitted within 30 days of purchase, TROPP Hockey will provide a 1-time replacement of your player or goalie composite stick if it is damaged due to a manufacturer defect.
    To process your warranty claim, TROPP requires the following:
    • Your original receipt from an authorized TROPP dealer.
    • The white serial number sticker affixed to the original receipt.

    Please note:
    • Please keep a photocopy of your receipt for your records.
    • Hand-written receipts and banking statements will not be accepted.
    • Warranty claims submitted without the required information will not be processed.

    Important Terms:
    • No Cash Refunds: TROPP Hockey does not offer cash refunds for warranty claims. Only replacement sticks will be provided.
    • Warranty Shipping Costs: Customers are responsible for all shipping costs associated with sending the defective stick to TROPP Hockey for warranty service and receiving the replacement.
    • Exclusions: There is no warranty for wood or foam core sticks or replacement blades. Additionally, the warranty will be voided if the composite stick has been used on concrete or asphalt surfaces.

    We are dedicated to ensuring your satisfaction and value your understanding of our warranty guidelines. Should you have any questions or require assistance with your warranty claim, our customer support team is here to help.

    Contact Information:
    TROPPHockey@gmail.com